Pet Guarantee

At Small Pet Shop, we stand behind the health and well-being of the pets we offer. We want to ensure that you have a positive experience and a long-lasting bond with your new furry friend. Therefore, we provide a pet guarantee to give you peace of mind and assurance in your purchase.

1. Health Guarantee:
– All our pets are thoroughly examined by qualified professionals to ensure they are in good health at the time of purchase.
– We guarantee that the pet you receive will be free from any known illnesses or congenital defects unless otherwise specified.
– In the unlikely event that a health issue arises within 3 days of your purchase, please contact us immediately. We may require documentation from a licensed veterinarian to validate the health concern.

2. Return or Exchange Policy:
– If, within 3 days of purchase, your pet is diagnosed with a severe health condition that significantly impacts their quality of life, we offer the option to return the pet for a full refund or exchange.
– In the case of a return or exchange, the pet must be returned to us in a healthy condition and accompanied by a veterinarian’s certification of the health concern.
– Return shipping costs are the responsibility of the customer, unless the health issue is a result of our negligence or the pet was initially sold with a pre-existing health condition.

3. Adoption Support and Guidance:
– We are committed to assisting you throughout the adoption process and providing guidance on the proper care and well-being of your pet.
– Our knowledgeable staff is available to answer any questions you may have regarding feeding, housing, socialization, and general care.
– We encourage you to reach out to us for advice or assistance, ensuring that you and your pet have a smooth and enjoyable transition.

4. Exceptions:
– Please note that our pet guarantee does not cover health issues resulting from neglect, improper care, accidents, or any non-standard practices that may compromise the pet’s well-being.
– It is essential to follow our recommended guidelines for the care and maintenance of your pet to maintain eligibility for the guarantee.

5. Contact Us:
– If you have any concerns or questions regarding our pet guarantee or need to report a health issue, please contact our customer support team immediately. We are here to address your inquiries and ensure your satisfaction.

Please be aware that our pet guarantee is subject to certain terms and conditions, which may be further outlined in the purchase agreement or contract specific to the pet you adopt. Small Pet Shop reserves the right to modify or update the pet guarantee at any time without prior notice, ensuring the best possible experience for our valued customers and their beloved pets.