Refund Policy

At Small Pet Shop, we strive to ensure your complete satisfaction with your purchase. However, we understand that circumstances may arise where a refund is necessary. Please read our refund policy carefully to understand the terms and conditions.

  1. Eligibility for Refund:

    • To be eligible for a refund, you must provide proof of purchase, such as a receipt or order confirmation.
    • Refunds are applicable within 3 days from the date of purchase.
  2. Permissible Refund Reasons:

    • Defective or Damaged Items: If the item you received is defective or damaged, please contact our customer support team within 3 days of delivery. We will gladly provide a full refund or exchange upon verification of the issue.
    • Incorrect Item Shipment: In the event that you receive an incorrect item, please notify us within 3 days of delivery. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item at our expense.
    • Cancellation of Order: If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and provide a full refund. However, if the order has already been shipped, you will need to follow our return process outlined below.
  3. Non-Refundable Items:

    • Live Animals: Due to the sensitive nature of live animals, we cannot offer refunds on purchases of live pets. However, if there are any issues or concerns with the health or well-being of the animal upon delivery, please contact us immediately, and we will work with you to address the situation.
    • Custom or Personalized Items: Items that have been custom-made or personalized according to your specifications are not eligible for refunds unless they are defective or damaged.
  4. Return Process:

    • If a return is necessary for eligible items, please contact our customer support team to initiate the return process.
    • Items must be returned in their original packaging and in the same condition as received, unless otherwise instructed by our customer support team.
    • You will be responsible for the return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect item).
    • We recommend using a trackable shipping method to ensure the safe return of the item.
  5. Refund Processing:

    • Once we receive the returned item, our team will inspect it to ensure it meets the refund eligibility criteria mentioned above.
    • If the return is approved, we will initiate the refund to your original method of payment within 7 business days.
    • Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
  6. Contact Us:

    • If you have any questions or concerns regarding our refund policy, please contact our customer support team via email at [[email protected]] or by phone at . We are here to assist you and provide further clarification.

Please note that this refund policy applies only to purchases made through the Small Pet Shop website. For any purchases made through third-party platforms or retail stores, please refer to their respective refund policies. Small Pet Shop reserves the right to amend or modify this refund policy at any time without prior notice.